General FAQs

Below are some commonly asked questions we receive from our clients prior to ticket package delivery. If you have a question about the event or about concierge services, please email us or call +1.866.890.1799.

The Official Ultimate Experience Package of the CFP National Championship. For more information, visit

Official ticket packages can be purchased here or by calling one of our representatives at +1.866.890.1799.

No. The purchaser cannot resell or transfer any portion of the items set forth in the package(s) to any person or entity without prior consent of the College Football Playoff. No element of the package(s) may be used in conjunction with any promotion, contest, sweepstakes, advertisement or similar commercial endeavor.

All of the packages are nonrefundable.

The monies paid for the package(s) are non-refundable.

In the event (a) the College Football Playoff, the College Football Playoff National Championship, a College Football Playoff Semifinal (or other event described herein) is cancelled, postponed, delayed or rescheduled due to any event beyond the reasonable control of CFP or (b) any element of the package(s) is not available due to any reason beyond the reasonable control of CFP, CFP shall be fully excused. CFP will make reasonable efforts to recover costs to the purchaser or deliver package elements, as applicable.

Further terms will be outlined in the purchaser agreement.

For on-line purchases the, maximum is 10 official ticket packages per transaction. If you would like to purchase more than 10 packages, please call a representative at +1.866.890.1799.

Payment can be made in full or can be completed in payments of three (3) equal payments or on select packages (2) equal payments. CFP Events Inc. (“CFP”) does not commit to provide any services until the purchaser has received confirmation that payment in full has been received and CFP has provided the service assignment to the purchaser. CFP makes no representations, warranties or guarantees regarding the quality of services provided by third parties.

Further terms will be outlined in the purchaser agreement.

Tickets and other package components are sent approximately three (3) weeks prior to the event via ground delivery with other package components. Please note that signature will be required for deliery.

Subject to change.

To request additional information via email, visit the "Package Selection" page and fill out the "request information" form. To chat electronically with a representative, click the "Chat with Us" link at the bottom right-hand corner of If you wish to get in contact with a representative over the phone, please call +1.866.890.1799.

Our customer service team will be contacting you directly after your ticket package is purchased. You will be directed towards a page on our website that should have all the information you might need over the weekend.

If you have further inquiries after purchasing your package, you can reach customer service at

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