Frequently Asked Questions

General Questions

What is PlayoffPremium.com?

PlayoffPremium.com is the official premium experience website of the College Football Playoff (CFP) and is designed specifically for premium suite and ticket package sales (e.g. luxury suites, luxury premium seating, etc.) for the national championship game. This website is operated by REVELxp, the College Football Playoff’s exclusive Playoff Premium Provider, and powered by SuitePro.

Am I buying directly from the team/venue?

REVELxp is the exclusive Playoff Premium Provider for the College Football Playoff. All suites and premium seating are located at SoFi Stadium.

How is my information protected?

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. Your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

Shopping for a Suite or Ticket Package

How do I book a Playoff Premium suite or ticket package?

To purchase a Playoff Premium suite or ticket package for the CFP National Championship, click on the premium experience you wish to reserve. A suite or ticket package can be purchased directly from the website by entering your credit card details or by contacting the Playoff Premium team at 424-372-4370 or [email protected].

When do I get my tickets after booking?

Following your purchase, a Playoff Premium representative will be in touch to coordinate your ticket delivery for your suite or ticket package. All national championship game tickets and parking passes are mobile.

How are my tickets delivered?

All national championship game tickets and parking passes are mobile. After your purchase, you will be assigned an online Account Manager and the Playoff Premium team will provide instructions on how to access and download your tickets. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets directly to your guests to ensure proper access into SoFi Stadium.

Will the suite be private to my group?

Yes. All suites listed on PlayoffPremium.com are fully private.

Are suites ADA accessible?

Yes.

Payment

What forms of payment are accepted?

Acceptable forms of payment on PlayoffPremium.com include:

  • All major credit cards including Visa, Mastercard, American Express & Discover
  • Mobile Payment (Apple Pay)

Playoff Premium suite and ticket packages can also be purchased via ACH transfer or overnight check after speaking with a Playoff Premium representative.

Is payment required in full?

Payment in full is preferred. Alternative arrangements can be made for a 50% deposit today with balance due in full December 1, 2022.

Are there any additional fees?

No. The price you see is the price you pay. No hidden fees.

Refund Policy

Can I cancel my Playoff Premium suite or ticket package reservation?

No. Per our sales terms and conditions, all suite and ticket package sales are final.

What if the CFP National Championship is postponed/rescheduled?

Should the national championship game be postponed, your Playoff Premium suite or ticket package be valid for the rescheduled date.

What if the CFP National Championship is canceled?

If the national championship game is canceled, an account credit would be provided to the purchaser and can be applied towards other REVELxp events and experiences.

Planning Your Playoff Premium Experience

How and when do I order catering?

All suites come with a catering package included in their purchase. Following your suite purchase, a Playoff Premium concierge representative will be in touch via email or phone to provide you with further catering instructions. Guests can purchase additional catering options beyond the included package.

Can I purchase additional tickets (also known as Standing Room Only tickets or "SROs") for my suite?

Refer to your suite reservation to see if additional suite tickets are available for purchase. For any suites that provide the option to purchase additional tickets, contact your Playoff Premium representative to complete the transactions. Additional tickets, if available, can be purchased (but not required) at any point leading up to an event.

Can I get guest passes for my suite?

Guest passes are not allowed for suites. If you would like to host additional guests, you will have to purchase Standing Room Only tickets up to the maximum allowed for your suite type.

What is the child ticket policy for suites?

All guests need a suite ticket (children included).

What am I permitted to bring into the suite (and SoFi Stadium)?

SoFi Stadium adheres to a clear bag policy. For additional rules, please visit the College Football Playoff website or download the CFBPlayoff app.

Game Day Questions

Where do I park?

Your suite will include parking passes on site located in the SoFi Stadium premium lots. You will be provided with details on where and how to park.

Where do I find the Playoff Premium Entrances?

A Playoff Premium representative will share details on where to go to enter based on your suite or seat location and where you are parking or arriving.

When do gates open on game day for the national championship game?

Playoff Premium ticket holders with access to the Playoff Premium Kickoff Party at Toyota Patio Club will be able to enter SoFi Stadium beginning at 12:45 pm on game day. Gates will open three (3) hours prior to kickoff for Playoff Premium suite holders.

When does my suite open?

Suite access opens three (3) hours prior to kickoff.

What time is kickoff?

Kickoff is scheduled for 7:30pm ET/4:30pm PT.

Do I tip our suite attendant?

Gratuity has been included. However, we always encourage outstanding service to be recognized.

If I have an issue with my suite or ticket on game day, who can I contact?

If you have an issue, please contact your Playoff Premium representative.

Issues

I'm having trouble booking a suite online. What do I do?

If you are having trouble, please call us at 424-372-4370 or email us at [email protected].

Can I pay using a different payment method?

All major credit cards including Visa, Mastercard, American Express, and Discover are accepted.

Suite and ticket packages can also be purchased via ACH transfer or overnight check after speaking with a Playoff Premium representative.

I booked a suite but I haven't received my tickets yet. Where are they?

We apologize for the inconvenience. Please contact a representative from the Playoff Premium concierge team at 424-372-4370 or email us at [email protected].

Still have questions?

Reach out and a Playoff Premium representative will be happy to assist you