Frequently Asked Questions

General Questions

What is Playoff Premium?

Playoff Premium is the Official Premium Hospitality Program for the College Football Playoff (CFP) National Championship.

Suite and ticket packages available through Playoff Premium include the best seats on game day and an unparalleled multiday experience leading up to the national championship game with access to exclusive parties, private hospitality, premium gifting, and a dedicated concierge service.

Playoff Premium is the premier choice for corporate entertainment at the CFP National Championship. Every suite and ticket package includes add-ons that are fully customizable and capture the best of each host city. From hotel, travel and dinner reservations to wine tastings, tee times and spa outings, fans can book, plan, and enjoy their entire national championship weekend with Playoff Premium.

REVELXP is the Exclusive Playoff Premium Provider for the College Football Playoff.

What is PlayoffPremium.com?

PlayoffPremium.com is the official Playoff Premium website of the College Football Playoff (CFP) and is designed specifically for suite and premium ticket package sales (e.g. luxury suites, luxury premium seating, club seats, etc.) for the national championship game. This website is operated by REVELXP, the College Football Playoff's exclusive Playoff Premium Provider, and powered by SuitePro.

Am I buying directly from the team/venue?

Purchases of Playoff Premium suite and ticket packages are managed by REVELXP, the exclusive Playoff Premium Provider for the College Football Playoff (CFP). All suites and tickets are guaranteed by the CFP. The suites and tickets available on PlayoffPremium.com are located inside Mercedes-Benz Stadium in Atlanta, Georgia for the 2025 CFP National Championship on Monday, January 20.

How is my information protected?

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. Your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

Shopping for a Suite or Ticket Package

How do I book a Playoff Premium suite or ticket package?

To purchase a Playoff Premium suite or ticket package for the College Football Playoff National Championship, click on the premium experience you wish to reserve. A suite or ticket package can be purchased directly from the PlayoffPremium.com website by entering your credit card details or by contacting the Playoff Premium team at 470-905-2454 or [email protected].

When do I get my tickets after booking?

Following your purchase, a Playoff Premium representative will be in touch to coordinate your ticket delivery for your suite or ticket package. All College Football Playoff National Championship tickets and parking passes are mobile.

How are my tickets delivered?

All College Football Playoff National Championship tickets and parking passes are mobile. After your purchase, the Playoff Premium team will provide instructions on how to access and download your tickets. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets directly to your guests to ensure proper access into Mercedes-Benz Stadium.

Will the suite be private to my group?

Yes. All suites listed on PlayoffPremium.com are fully private.

Are suites ADA accessible?

Yes.

Payment

What forms of payment are accepted?

Acceptable forms of payment on PlayoffPremium.com include:

  • All major credit cards including Visa, Mastercard, American Express & Discover
  • Mobile Payment (Apple Pay)

Playoff Premium suite and ticket packages can also be purchased via ACH transfer or overnight check after speaking with a Playoff Premium representative.

Is payment required in full?

Payment in full is preferred. Alternative arrangements can be made for a 50% deposit today with balance due in full November 1, 2024.

Are there any additional fees?

There is a 3.5% fee for credit card payments only. You may also call us at 470-905-2454 to pay with a check or ACH, which have no added fees.

Refund Policy

Can I cancel my suite or ticket package reservation?

No. Per our sales terms and conditions, all suite and ticket package sales are final.

What if the College Football Playoff National Championship is postponed/rescheduled?

Should the national championship game be postponed, your Playoff Premium suite or ticket package be valid for the rescheduled date.

What if the College Football Playoff National Championship is canceled?

If the national championship game is canceled, an account credit would be provided to the purchaser and can be applied towards other REVELXP events and experiences.

Planning Your Playoff Premium Experience

How and when do I order catering for my suite?

All suites come with a catering package included in their purchase. Following your suite purchase, a Playoff Premium concierge representative will be in touch via email or phone to provide you with further catering instructions.

Can I purchase additional tickets (also known as Standing Room Only tickets or "SROs") for my suite?

Refer to your suite reservation to see if additional suite tickets are available for purchase. For any suites that provide the option to purchase additional tickets, contact your Playoff Premium representative to complete the transactions. Additional tickets, if available, can be purchased (but not required) at any point leading up to an event.

Can I get guest passes for my suite?

Guest passes are not allowed for suites. If you would like to host additional guests, you will have to purchase Standing Room Only tickets up to the maximum allowed for your suite type.

What is the child ticket policy for suites?

All guests need a suite ticket (children included).

What am I permitted to bring into the suite (and Mercedes-Benz Stadium)?

Mercedes-Benz Stadium adheres to a clear bag policy. For additional rules, please visit the College Football Playoff website or download the CFBPlayoff app.

Game Day Questions

Where do I park?

Your suite will include parking passes on site located in the Mercedes-Benz Stadium premium lots. You will be provided with details on where and how to park.

Where do I find the Playoff Premium Entrances?

You and your guests will enter Mercedes-Benz Stadium through special entrances. Our priority on game day is to ensure you have access to your premium experience with ease and convenience.

When do gates open on game day for the national championship game?

To Be Announced

When does my suite open?

Suite access opens three (3) hours prior to kickoff.

Do I tip our suite attendant?

Gratuity has been included. However, we always encourage outstanding service to be recognized.

If I have an issue with my suite or ticket on game day, who can I contact?

If you have an issue, please contact your Playoff Premium representative.

Issues

I'm having trouble booking online. What do I do?

If you are having trouble, please call us at 470-905-2454 or email us at [email protected].

Can I pay using a different payment method?

  • All major credit cards including Visa, Mastercard, American Express, and Discover are accepted.
  • Suite and ticket packages can also be purchased via ACH transfer or overnight check after speaking with a Playoff Premium representative.
  • I booked a suite or ticket package but I haven't received my tickets yet. Where are they?

    We apologize for the inconvenience. Please contact a representative from the Playoff Premium concierge team at 470-905-2454 or email us at [email protected].

    Still have questions?

    Reach out and a Playoff Premium representative will be happy to assist you